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“Yesterday, a client shouted on me, at my clinic.”

“Why?”

“He said, his pain increased with my physiotherapy program. So, he wanted his payment back.”

“So, you refunded him?”

“No. It’s not within our terms of payments to refund.”

“Was his payment still under the advance paid period?”

“Yes.”

“Then you must refund him the unused amount.”

“Why?”

“Advance paid fees cannot be accounted for in your books, unless served.”

“But his reason for asking for refund was wrong. Not our physiotherapy program, but his non-complaince to our prescribed precautions was the reason for his increased pain. Also, he was asking me to refund the whole amount, rather than the unused amount.”

“Ok. Does your clinic have a publicly documented refund and grievance redressal policies?”

“No.”

“In that case, book a one-to-one appointment with Start Exercises Physiotherapy Services, to learn more about them and then manage this client accordingly.”

All rights to the above service are reserved with Start Exercises Physiotherapy Services, New Delhi.

(*illustrative AI image created with Google Gemini)